🔄 Return, Exchange & Refund Policy
At KGlowy, your satisfaction is our priority. Please review our policy below before requesting a return, exchange, or refund.
📦 Return Policy
- ✅ Returns are accepted within 14 days of delivery.
- 📦 Products must be unopened, unused, and in their original packaging, with all labels and seals intact.
- 🚫 Opened or used skincare and cosmetic products cannot be returned for hygiene and safety reasons unless there is a manufacturing defect or you received the wrong product.
- 🚚 If you return a product for personal reasons (not due to a store error), you are responsible for the return shipping cost. After inspection, only the product value will be refunded.
🔁 Exchange & Refund Eligibility
You are eligible for an exchange or refund if you receive:
- 📦 A damaged product.
- ❌ The wrong product, size, shade, or quantity.
- ⏰ Contact us within 48 hours of receiving your order.
- 📷 Provide clear photos of the issue along with your order number.
- 🚚 We will cover all shipping costs.
- 💳 We will send a replacement or issue a refund after verifying the issue.
- ⏳ Requests submitted after the specified time limits cannot be accepted.
✅ Return Conditions
To qualify for a return:
- 📦 The product must be unopened, unused, and in resellable condition.
- 🎁 All accessories and any free gifts must be returned with the product.
- 💰 If a free gift is not returned, its value may be deducted from the refund amount.
- 🧴 Products that may affect customer health or safety after opening cannot be returned unless a confirmed manufacturing defect is found.
📩 How to Request a Return or Exchange
To request a return or exchange:
- 📧 Contact us via our official Email or WhatsApp.
- 📝 Provide your order number, the reason for the request, and photos of the issue (if applicable).
After we receive your request:
- ⏳ We will review it and respond within 2–3 business days.
- 🚚 If approved, we'll provide the shipping or courier instructions.
- 📦 Once the returned product is received and inspected, we'll confirm the return or exchange and update you on the next steps.
💳 Refund Process
- 💰 Refunds are issued using the same payment method used for the original purchase (bank card, e-wallet, bank transfer, or cash on delivery refunded via bank transfer or in-person cash where applicable).
- ⏱️ Refunds are typically processed within 7–14 business days after we receive and inspect the returned product.
- 🚚 Shipping fees are non-refundable if the return is due to a change of mind or any reason not caused by a store error or product defect.