🚚 Shipping & Delivery
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📦 Mansoura: Same-day delivery is available.
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🚛 All Other Governorates: Orders are typically delivered within 2–5 business days.
Please note that delivery times are estimates and may vary depending on your location or unforeseen circumstances.
🔄 Returns & Exchanges
At KGlowy, we take great care to ensure your order arrives safely and in perfect condition.
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❌ We do not accept returns for change of mind.
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✅ If you receive a product that is damaged, defective, or different from what you ordered, we'll gladly make it right.
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📦 Eligible items must be unused, unopened, and undamaged, and the issue must be reported within 24 hours of receiving your order.
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🚫 Returns that do not meet these conditions will not be accepted and will be returned to the customer without a refund.
❌ Order Cancellation & Refused Deliveries
We understand that plans can change.
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✅ You may cancel your order free of charge before it has been shipped.
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🚚 If your order has already been handed over to the shipping company, the delivery fee will apply.
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🚫 If you refuse to receive your order or repeatedly fail to accept delivery without prior notice, your account may be blacklisted, and we may refuse future orders.